User Data Deletion

Last updated: 16 June 2025

You have the right to request deletion of your personal data at any time. This page explains how to make a request and what happens when you do.

How to request data deletion

1. Send an email to privacy@trycovo.com with the subject line "Data Deletion Request".
2. Include the email address or phone number associated with your Covo account so we can identify your data.
3. We will verify your identity and confirm receipt within 2 business days.
4. Your data will be permanently deleted within 30 days of the verified request.

What data is deleted

Upon a deletion request, we will remove:

• Your account information (name, email, phone number, trade details).
• Call recordings and transcripts associated with your account.
• Enquiry data and job history processed through Covo.
• Any other personal data we hold about you.

What we may retain

In limited cases, we may retain certain data where required by law (e.g. financial records for tax compliance) or to resolve disputes. Any retained data will be minimised and stored securely.

Third-party data

If you are a customer whose data was processed through a Covo user's account (e.g. you called a trade business that uses Covo), you can also request deletion by emailing privacy@trycovo.com. We will work with the account holder to fulfil your request.

Confirmation

Once deletion is complete, we will send you a confirmation email. After deletion, your data cannot be recovered.

Questions

For any questions about data deletion, contact us at privacy@trycovo.com.

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